CREAMFIELDS IS A CASHLESS EVENT – FESTIVAL CURRENCY DETAILS

Creamfields will operate a digital currency for the 2017 event, to ensure speed of service, increased security and ease of transactions at the many Bars, Food Outlets and Vendor Stalls. Most importantly, there will be reduced need to wait in lines, counting out coins to buy a beer, as your friends get thirsty for your round! As such, all food, merchandise and drinks purchased at Creamfields will need to be paid for using the simple, tap-and-go Festival Currency Wristbands. Festival Currency can be purchased at Creamfields. At the venue, Festival Currency wristbands can be topped up at currency stands or by our friendly roaming top-up currency sellers.

 

Can I use cash to pay for food and drinks if I haven’t purchased Festival Currency?

Creamfields is a ‘cashless’ festival. In other words, to buy food and drinks at the event you’ll need to use festival currency as CASH WILL NOT be accepted by vendors.

 

How Does Festival Currency Work?

You can buy festival currency at the event (with exact cash or credit card). The wristband you will receive contains a chip, which can be read by the vendor’s scanning device, that deducts a set amount depending on what you purchase. It’s so simple to use, let the vendor know what you would like to purchase. They will ring up the transaction on their device. Then scan your wristband against their device and bingo, transaction is complete, start enjoying your food and beverages!

How much should I put on my Festival Currency Wristband?

We would recommend a minimum of $50 to be pre-loaded onto your wristband to maximise your experience at Creamfields.

 

How do I know how much is remaining on my wristband?

You can simply ask any vendor how much credit you have remaining by scanning your wristband, or doing the same at any Roaming Top-Up Seller or Festival Currency Booth. After each transaction, the vendor will also show you the balance on your wristband.

Cool, but how much do I pay for this?

That’s easy: A one-time activation fee of $3.50 is deducted from your initial top-up (think of it as the purchase cost of the wristband)

 

Can I get a refund on any Festival Currency I don’t spend at the event?

Yes you can!

Make sure you keep your wristband. Head to the Creamfields website from Tuesday 28 November 9am – Sunday 3rd December at 9am and click on the FESTIVAL CURRENCY REFUND button.

Simply enter your full name, email address, BSB, Account Number as well as the RFID number printed on the back of the wristband and the 4-6 digit serial number printed on the side of your wristband and hit complete!

Your refund will be processed back into your bank account within 14 working days. Please note, refunds under $5.00 are unable to be processed.